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Introduction
Welcome to the Eflat Inc. website management service terms of service. In this document, we aim to communicate in plain English to facilitate a clear understanding of our mutual responsibilities. Throughout this agreement, terms such as “we,” “us,” “our,” and “the Company” refer to Eflat Inc.
Current Hourly Rate
Our current hourly rate for services is defined as the rate in place at the time a service is requested, not at the time this agreement is signed. We will provide you with our current hourly rate upon request.
Availability and Communication
We are available via email and phone Monday through Friday from 8:00 am to 5:00 pm Eastern time. Our normal response time is one business day, though it may vary. Clients with current website management services receive priority response times. Email to our support@designtlc.com is the primary means of communication accepted for our work together. We do not communicate via mobile phone, text message, social media, or instant/private messaging.
Website Hosting
Our Website Management Service does not include website hosting. We recommend well-managed hosting companies such as Kinsta and WPEngine. We are not responsible for website speed, performance, security certificates, uptime, or any other hosting-related matter. Fixing problems related to web hosting is billable at our current hourly rate. It is your responsibility to ensure that the credit card on file for your website hosting account is current for rebilling. We are not responsible for suspension or website downtime due to billing issues.
Website Management Service
Our Website Management includes website software updates, website backups, and website security.
- Website Security: We use Wordfence to protect your website and scan your files for malware.
- Website Backups: Your website’s files and database will be backed up automatically every day and stored in our cloud data vault.
- Software Updates: We will apply available updates for the WordPress core software, theme files, and plugin files.
While we cannot guarantee that your site will never be hacked, our techniques make your website a more difficult target for hackers. In the event that your site is hacked, we will restore it at no additional cost.
Premium (Paid) Themes and Plugins
- If we have appropriate licenses for the themes and/or plugins used by your website, the cost for recurring license fees is included in our Website Management Services.
- If your website uses premium themes and/or plugins and we do not have appropriate licensing, the responsibility is yours for maintaining the appropriate licensing.
We cannot be held liable for problems arising from premium plugins which you choose not to license and are out of date.
Plugin Compatibility
If an update to a plugin creates conflicts or issues with your website’s functionality, we will consult with you to determine the best course of action. It is your responsibility to inform us if your site is experiencing problems.
Payment and Cancellation
Payment for Website Management Services is automatically billed/renewed based on the start date. You may cancel services with a 10-day notice. We do not offer refunds on Website Management Services. If you discontinue services, the total responsibility for managing your website becomes yours.
Third-Party Services
We cannot be responsible for the work of a third party. Our website management plans do not cover work necessary due to actions performed by a third party.
For any further inquiries or clarifications, please contact us at support@eflatinc.com.
Email Deliverability
Occasionally, your website will send email when certain events occur such as the completion of a contact form, sale of a product, update/reset of a user’s password, etc. These emails that are automatically generated by the WordPress system are often flagged as spam (or not delivered at all) by email providers like Google/Gmail, Microsoft, Yahoo, and others.
We recommend using third-party email delivery services like SendGrid or Amazon SES to improve email deliverability. While we can assist with the setup and integration of these services, the ongoing management and costs associated with their use are the responsibility of the client.
It is important to note that while setting up these services can improve deliverability, we cannot guarantee 100% deliverability of all emails due to factors beyond our control, such as recipient email server settings and spam filtering.
Email Service
WE DO NOT PROVIDE OR SUPPORT EMAIL SERVICE TO CLIENTS. We recommend consulting with an IT Professional about implementing third party services such as Google Apps and Microsoft Office 365.
Domain Names
Registering a domain name for your website and paying the accompanying annual registration fee is your responsibility. We can assist in the process of registration and connecting your domain name to the website if you desire. You can purchase your domain name for multiple years, or renew it annually at your discretion.
It is your responsibility to ensure that the credit card the domain registrar has on file for your domain registration is current for rebilling. WE ARE NOT RESPONSIBLE FOR SUSPENSION OR LOSS OF DOMAIN NAMES BECAUSE YOUR CARD COULD NOT BE BILLED OR FOR ANY OTHER REASON. Work needed as a result of domain expiration is billable at our current hourly rate.
Website Accessibility and Compliance
If laws require that your website is accessible to users with disabilities, or if you desire for it to be, it is your responsibility to inform us of this requirement.
If your website or any associated data must meet compliance requirements of any kind for any entity, organization, or regulatory body (such as but not limited to HIPAA, FERPA, etc.), it is your responsibility to inform us of the specific compliance requirements involved. WE DO NOT GUARANTEE TO MEET ANY COMPLIANCE FOR ACCESSIBILITY OR OTHER REQUIREMENTS UNLESS WE HAVE EXPLICITLY AGREED IN WRITING TO DO SO.
Thank you for choosing Eflat Inc. for your website management needs.